FAQ
Top Questions
How can I contact you if I have questions or problems with my order?
You can email us at: info@climbdream.com or call us at +1 302 276 1412.You can also message us via the chat on the website.
How can I return/exchange products?
Returns are accepted within 30 days if:
• The item is unused
• The packaging is intact
• The return shipping cost is paid by the customer
Changed your mind or no longer need the item?
We understand plans can change. You can return the product within 14 days; however, the return shipping cost (label) will be deducted from your refund.
Lost a promotional code after purchase?
Discounts are valid only during the checkout process. If you forgot to apply one, we'll gladly provide you with a personal discount code for your next purchase, but we cannot retroactively refund the current one
Did you receive a defective item?
We will always offer compensation or a partial refund. If you prefer to return the item in full, we will provide you with a return label or guide you through the return process.
Don't hesitate to contact us at info@climbdream.com — our support team will be happy to help!
How can I subscribe to the newsletter?
You can subscribe to our newsletter when placing your order. Select the "Send me news and offers" option in the email section.
How do I use promo and discount codes?
Discounts and promotional codes are valid only during the checkout process. Once an order has been paid for, a discount cannot be applied retroactively.
However, we always appreciate your trust, so if you didn't have a chance to use your promotional code, just contact us and we'll gladly offer you a personal discount code for your next purchase. 🧡
Orders, Shipping & Refunds
Where can I buy Climb Dream products?
We have several official sales channels:
Official Store: climbdream.com
How do I place an order?
Add the items you wish to purchase to your cart by clicking the "Add to Cart" button. Then, locate the checkout page in the upper right corner. Choose your payment option, fill in your details, select your shipping service, and pay for your order.
Will I be charged any additional fees?
Customs fees and import duties are included in the prices for the following countries:
- United States
- United Kingdom
- Members of the European Union.
Please note: Customs fees and import duties are not included in the prices or shipping costs for customers in Australia and Canada.
How do I apply a discount code?
- Place the items you wish to purchase in your cart.
- During the checkout process, enter the promotional code in the designated field
When will my order arrive?
All shipping information is available at the following link: https://climbdream.com/policies/shipping-policy
How do I return my order?
To initiate a return, you can contact us at info@climbdream.com. According to our store policies, return shipping costs are free.
Is it safe to share my credit/debit card details when shopping at the Climb Dream store?
Yes. We do not receive any information about your credit/debit card
What is the delivery cost?
All information regarding shipping costs is available at the following link: https://climbdream.com/policies/shipping-policy
Where are orders shipped from?
We have warehouses in the UK, Germany, and the US for faster delivery to our customers.
Do you ship internationally?
Yes, we offer free worldwide shipping. On average, delivery takes between 2 and 7 business days.
Product Questions
Are Goodevas toys safe for my child?
Yes. All our products have CE and CPC certifications.
Where are Climb Dream products manufactured?
Climb Dream is a United State company, and all our products are produced in USA
What age group are Climb Dream gym sets designed for?
Climb Dream gyms are suitable for children from 6 months to 7 years old.
Where can I find the assembly instructions?
Assembly instructions are included in the package. You can find video tutorials on how to assemble our products on this page: https://climbdream.com/collections/all
Where should I store my Climb Dream gyms?
We recommend covering the toys with a blanket when not in use. The products should be protected from moisture and heat exposure.
I lost/broke a piece during assembly. Can you help me?
Please contact us at info@climbdream.com and we will gladly send you new parts.
Are your toys suitable for outdoor use?
Our products are coated with linseed oil and beeswax, making them suitable for outdoor use. If you wish to use them outdoors, please consider weather conditions such as sun, rain, etc., as these can reduce usage time. Therefore, it is up to you where you use the product.